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Beverley Naves
  • Distributor
  • (905) 966-4575
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Customer Service Supervisor

Essential Duties and Responsibilities include the following and other duties as assigned.

Responsibilities

  • Work with Mentors and representatives to effectively answer incoming phone calls in order to meet Key Performance Indicators (KPI).
  • Ensure representatives provide exceptional support to both external and internal customers.
  • Focus on developing representatives and Mentors to improve their skills and knowledge through day-to-day coaching and setting clear and obtainable goals.
  • Conduct regular performance reviews, goal settings, and all other feedback for direct reports.
  • Track attendance of direct reports and ensure schedule adherence.
  • Ensure all departmental procedures are adhered to by all team members.
  • Support team by maintaining a committed and positive attitude, as well as help as requested with departmental tasks and special projects.
  • Works closely with the Director of Distributor Support and Retention & Customer Care Manager to develop and implement call center contests and awards based on KPI goals and attendance.
  • Works with management team to identify opportunities for process simplification and improvements.
  • Work with the Contact Center Trainer to identify training need for team members.
  • Participate in the interviewing, hiring, training and counseling process with assistance from HR and Management.
  • Analyze, update, and develop S.O.P (standard operating procedures) for all processes.
  • Work with Management to create reporting metrics and KPI to improve the success and effectiveness of the call center.
  • Other duties as assigned.

Education and/or Experience

  • Bachelor’s Degree in Business Management or similar.
  • 2-5 years of experience in an inbound call center.
  • 2-5 years of experience in a direct selling company.
  • 2-5 years of experience in a supervisory role.

Qualifications/Skills

  • Strong understanding of WFM, call center KPI’s and staffing.
  • Strong communications skills and demonstrated experience as a collaborator who has built successful relationships and influenced across the business lines to drive results.
  • Ability to actively inspire success among diverse team members. In addition, ideal candidates will have a proven capability to effectively coach and motivate employees.
  • Strong experience as a leader, facilitator and developer of high performing team members to meet or exceed business goals and/or objectives, while fostering a team atmosphere.
  • Proficient with windows-based software applications.
  • Strong time management, critical thinking, organizational, problem solving and analytical skills with proven ability to turn findings into executable plans to meet business objectives.
  • Excellent verbal and written communication skills as well as a demonstrated ability to collaborate and interact with all levels of employees and leadership.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Art Director

Job Description

The LifeVantage Creative team is seeking a talented and passionate Art Director to conceptualize and design print, digital and social experiences to build the brand worldwide. The ideal candidate will create innovative, visually stunning and effective ad, campaign, and product designs, combining creative inspiration with creative leadership to raise the LifeVantage brand to the next level. You will be a senior member of the marketing team, working closely with the Creative Director developing and delivering world-class brand experiences. If you are passionate about creative innovation, customer-focused media experiences and collaborating with a team of talented designers and marketing managers, we are looking for you.

Responsibilities

  • Design breakthrough print, digital, social, and traditional advertising and brand experiences
  • Design product packaging and materials that build ravenous customer loyalty.
  • Participate in analyzing post-campaign metrics to set best practices and optimize advertising campaigns for brand awareness and conversion
  • Support internal teams by bringing big ideas to life through ideation and creation of high fidelity executions
  • Support internal teams with design and execution of product and brand advertising campaigns
  • Present creative work to internal stakeholders, marketing managers and senior management for review and approval

Basic Qualifications

  • An online portfolio that demonstrates strong visual design skills and experience creating rich media. Please add your online portfolio link at the top of your resume when applying.
  • Able to develop compelling creative concepts based on strategic marketing input and present ideas to senior management
  • Excellent communications, presentation and interpersonal skills
  • Strong project management skills and team-oriented with the ability to multi-task and meet tight deadlines
  • Excellent attention to detail
  • Ability to handle multiple projects in a fast-paced environment
  • Expert level experience in Adobe Design Suite

Graphic Designer

Essential Duties and Responsibilities include the following and other duties as assigned.

Division of Skill set

  • 80% Design
  • 20% Production

Duties and Responsibilities

  • Create comp packages for presentations
  • Design and develop packages from concept to production
  • Press check duties (may include domestic or international travel)
  • Ensuring consistent quality of all mechanical files
  • Understanding the capabilities of manufacturer’s production equipment
  • Verifying technical correctness of art files and ensuring it meets specified requirements
  • Hold your own and your team members’ work to a high bar (design collaboration is good)
  • Build and evolve our corporate style guide and reusable assets catalog
  • Review and influence ongoing design, architecture, and best practices
  • Actively find and implement ways to improve and speed up work flow
  • Work closely with other members of the Creative Team to solve problems and execute on projects
  • Keep the mechanical files clean, minimal, and easy to work in

Qualifications and Requirements

  • You have complete and utter mastery of Adobe Creative Suite on the Mac platform
  • Excellent attention to detail, strong verbal communication skills, and a proven track record to multi-task while delivering on deadlines
  • You have very good (and realistic) time management skills
  • You’re able to work autonomously
  • You have an excellent sense of design
  • Must be proficient in the Microsoft Office Suite including Word, Excel, Power Point and Keynote
  • You have strong verbal and written communication skills (in-person meetings, phone, email, Slack) so you can clearly communicate complex ideas to non-creative-savvy folk
  • Must be able to work in a dynamic, fast-paced environment and meet deadlines
  • Must be able to work occasional off-hours especially at events
  • Strives to provide impeccable customer service
  • Exhibits tact, empathy and considerations of others
  • Communicates with honesty and in a constructive and supportive manner
  • Shows responsibility in punctuality and attendance; ensures work responsibilities are covered when absent; available as necessary when out of the office
  • Is widely trusted and viewed as a truthful, ethical person
  • Maintains the chain of command and confidentiality; and adheres to Company policies
  • Does not participate in office gossip; works to maintain a positive impression of self to others
  • You have a history of company longevity. We are looking for a solid team player with a long view
  • Integrity is one of your core values
  • You have a strong desire for learning and improvement (personal and/or design related)
  • You must already live in Utah or be willing to relocate at your expense. This is a full-time position in our Sandy, Utah corporate headquarters

Education and/or Experience

  • Bachelors in Graphic Design, Marketing and/or other related degrees is required
  • 4+ years industry experience as a designer
  • Adept in working with a broad range of departments and in a global and matrix organization
  • Experience in working in international markets and/or roles is preferred
  • Experience in Consumer Packaged Goods is a huge plus
  • Experience in Direct Selling industry is a plus
  • Strong work ethic is a must
  • Passionate about learning and open to change
  • Undertakes self-development activities is a huge plus
  • Personal development plan with goals is desirable

Benefits

  • Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
  • Annual and Long Term Incentive Programs
  • Open PTO Policy
  • Paid Holidays
  • Gym Subsidy
  • Public Transportation Reimbursement

Manager – Regulatory Affairs

Position Summary

Manages North American regulatory matters pertaining to the registration and compliance of the company’s nutritional supplements, foods, and cosmetic products.  Provides regulatory guidance to a number of in-house departments and personnel.  A subject matter expert in the regulatory landscape of the company’s  North American markets.

A publicly-traded nutritional supplement company, located in Sandy, Utah, is seeking an experienced Regulatory Affairs professional with at least 5 years of experience to assist the company in its North American compliance.

Essential Duties and Responsibilities include the following and other duties as assigned:

  • Understand the regulatory landscape of the company’s North American markets and create strategies which will ensure that the planning and execution of each regulatory filing is managed effectively and efficiently, on schedule and within budget.
  • Work directly with regulatory contacts, including company personnel, legal counsel, regulatory consultants and government agencies in order to register/notice the company’s products and comply with applicable regulations and laws.
  • Work closely with Research and Development, Quality Assurance and Purchasing organizations to obtain the documents required to register/notice the company’s products, to include product testing, product safety, manufacturing processes, labeling and product claim substantiation.
  • Ensure that marketing materials are compliant in relevant markets and maintain/manage documentation files.
  • Coordinate with Project Managers regarding regulatory timelines and risks.
  • Have a working knowledge of relevant product laws and regulations.

Education / Experience

  • Bachelor’s degree, a graduate degree is preferred.
  • 5+ years’ applicable experience and/or training.
  • Comprehensive knowledge of laws and regulations applicable in an FDA- and FTC-regulated penvironment.
  • Familiarity with the food, dietary supplement, and cosmetic categories in North America. .
  • Project management capability.

Qualifications

  • Strong oral and written communication skills.
  • Ability to respond to inquiries from regulatory agencies, customers and business community.
  • Ability to organize large amounts of information with attention to detail.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior Internal Auditor

Are you passionate about work and life? We are seeking a Senior Auditor to join our team. Your supporting role will assist with Enterprise Risk Management (ERM). If this sounds like something you would be interested in, we welcome you to apply.

This position will be responsible for assisting the internal audit function, specifically for the company’s ERM program and other projects. The ideal candidate is someone with relevant ERM and sox experience. As part of the ERM Program, the work will include the full range of the 4 program steps of ERM – IDENTIFY, RESPOND, MONITOR, and REFINE. We’re also looking for someone who can stay abreast of industry trends and thought leadership, and who can think outside the box, identify emerging areas of risk, and recommend areas of risk specific to our industry and our company. The ideal candidate will communicate with respect and a passion for team improvement.

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Assist in the Identification of risks to the Company. This will include processes that survey, interview, and discuss risks with key members of Executive management.
  • Assist in helping members of management formulate risk Response programs. As part of this, we will evaluate and recommend risk responses, and deep-dive various risks.
  • This position will also be involved with developing Monitoring activities to assist the company in monitoring identified key risks.
  • Duties will include involvement in prioritizing and summarizing risk information.
  • Formulating reporting dashboards and presentations.
  • Communicate effectively with upper levels of management.
  • Share in the responsibility to perform SOX work.
  • Partner with management.
  • Report independently to the Audit Committee and Board.

Education, Experience & Qualifications

  • Demonstrate the skills necessary to accelerate quickly to the role of manager.
  • Bachelor’s degree in Accounting, Finance, or a related field is required.
  • CPA or CIA designation strongly preferred.
  • Minimum of 2 years experienced required. Total of 3-4 years preferred.
  • Experience with both ERM and SOX are required.
    • Ability to network with colleagues easily / accomplished communicator.
  • Project management skills preferred, including the ability to lead discreet projects, track milestones, and report results.
  • Excellent analytical, problem-solving, and organizational skills with strong attention to detail.
  • Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial Analyst

Looking for an intelligent and motivated candidate who is detailed oriented and experienced in Budgeting and Forecasting.  Establishing productive relationships, attention to detail, and advanced financial modeling and analysis are essential for this position.  Being “Tech” savvy with the ability to adapt to software and systems will also be critical.

 

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Financial reporting and detailed analysis of plan & forecast vs. actual.
  • Maintain budget software and update financial models on monthly basis
  • Support quarterly planning process by partnering with budget owners; providing relevant and meaningful expense trends and recommendations for forward looking budgets.
  • Review monthly GL postings to ensure expenses are posting to correct departments and accounts.
  • Assists in the development and maintenance of financial models.
  • Provide meaningful information to management through the extraction of key data while presenting results in a clear and concise manner.
  • Accomplishes Finance and organization mission by managing time and resources to ensure commitments are met.
  • Understand data sources, systems and processes with ability to detect failure and troubleshoot accordingly.
  • Identify opportunities for improvement of business processes and financial models.

Education and/or Experience

  • Bachelor’s degree in Accounting, Finance, or a related field required.
  • 3-5 years relevant experience

Qualifications/Requirements

  • Strong Microsoft Office skills required
  • Highly motivated with a bias towards action
  • Extreme attention to detail
  • Team player who quickly adapts to change in the work environment
  • Advanced financial modeling & analysis
  • Reasonable accommodations will be made for persons with disabilities.

Corporate Counsel – International

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Manage outside counsel and coordinate with internal business units;
  • Draft or review commercial contracts, third party agreements, vendor supplier relationships;
  • Experience with international customs and tax audits and related administrative or legal proceedings;
  • Advise the business on compliance with global laws and regulations, data protection policies and privacy compliance programs and infrastructure.

Education and/or Experience

  • Law degree with admission to a state bar;
  • 5-8 years of applicable corporate experience with an emphasis on international law and expansion;
  • Experience interpreting federal and state laws, rules, and regulations affecting nationwide and international operations;
  • Experience advising on FCPA matters;

Qualifications/Skills

  • Superior writing skills
  • Strong communication and presentation skills
  • Strong International law experience
  • Ability to respond to inquiries from regulatory agencies, customers and business community
  • Experience in contract law
  • Ability to organize large amounts of information with attention to detail

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Inventory Specialist

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Acquire and manage receiving packslips from Vendors.
  • Receive inventory against PO’s using ERP system.
  • Manage transfers of inventory between Vendors and/or locations.
  • Assist in preparing the month, quarter and yearly inventory reports.
  • Reports to Inventory Manager concerning cycle counted, damaged or lost inventory.

Education and/or Experience

  • Bachelor’s degree preferably in Business Management or Logistics preferred.
  • Experience in Operations with a focus in Inventory is preferred.
  • One to three years related experience and/or training, or equivalent combination of education and experience.
  • Network marketing industry experience is a plus.

Qualifications/Skills

  • Effectively communicates relevant information.
  • Resolves and/or escalates issues in a timely fashion and understands how to communicate difficult/sensitive information.
  • Identifies opportunities for improvement and makes constructive suggestions for change.
  • A proactive and decisive attitude with excellent business communication skills.
  • An aptitude to collaborate, overcome obstacles and achieve results.
  • A passion to produce timely and accurate results.
  • Excellent verbal and written communication.
  • Ability to listen to employees, vendors and/or distributors to determine their questions and/or needs.
  • Time management skills.
  • Must have ability to use Microsoft Excel, Word, and Outlook.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Agent

Overview:

If you’re passionate about helping people, driven by potential, and interested in applying both in an evolving industry and challenging workplace, let’s talk.

We are seeking upbeat, self-motivated Customer Service Representatives to assist current LifeVantage independent distributors and customers with account inquiries and product information. In an ideal world, you have prior network marketing experience but it is not a deal breaker. You do need to have excellent verbal and written communication and interpersonal skills and the ability to easily establish rapport with customers. Most importantly, you would be team-oriented, open minded and willing to learn and function effectively in a fast-paced work environment.

If this sounds a lot like you, please apply.

Qualifications/Skills

  • Willingness to learn and open to change
  • Solid phone presence and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong time management, critical thinking, organizational, problem solving and analytical skills
  • Ability to adapt to work efficiently in a rapidly changing dynamic environment
  • Positive, professional engaging and friendly attitude is a must
  • Ability to receive constructive feedback as well as provide valuable suggestions for improvement
  • Must be computer literate with the ability to learn customer service software applications
  • Punctuality and consistent work attendance
  • Able to read, write and communicate verbally in English. Bilingual or multilingual Spanish, Mandarin, Cantonese, Tagalog, German and/or Dutch is a plus

Benefits

  • Training starts at $12.00 per hour – full time and part time positions available
  • After your first 90 days, you have the potential to earn an extra $4.25+ per hour plus quarterly bonus
  • Daily sales contests, games and competitions
  • Company lunches, SWAG, product and holiday parties
  • Generous Benefits Package: Medical, Dental, Group Life & AD&D Insurance, Short & Long Term Disability, Matching 401K
  • Quarterly Sales and Long Term Incentive Programs
  • Paid Holidays
  • Gym Subsidy
  • Public Transportation Reimbursement

Essential Duties and Responsibilities include the following and other duties as assigned.

  • Answer inbound calls and respond to customer requests
  • Build rapport with customers by greeting them in a courteous, friendly, and professional manner
  • Research possible distributor related issues using inside resources to resolve problems promptly and courteously
  • Upsell/mention promotions and other products on phone calls
  • In-depth knowledge and mastery of LifeVantage commission plan and ability to understand how promotions affect commissions
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Perform other duties as assigned by management

Education and/or Experience

  • High School diploma or equivalent
  • One to three years related customer service experience and/or training, or equivalent combination of education and experience
  • Background in Network Marketing is a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Please email resumes to: jobs@lifevantage.com

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